Kindredly
Plain-language terms

Terms of Service

The agreement between you and Kindredly, written to be read. We've kept it honest and brief — the important parts are about what this app is, what it isn't, and how we protect you.

Last updated: 2 August 2026

First, the important one

Kindredly is a companion for everyday connection — it is nottherapy, crisis care, medical advice, or a diagnosis, and it is not a substitute for professional mental-health or relationship support. If you're in danger or in crisis, contact your local emergency number or a crisis line right away.

1. Agreeing to these terms

By creating an account or using Kindredly, you agree to these Terms of Service and to our Privacy Policy. If you don't agree, please don't use the app. If you're using Kindredly on behalf of someone else, you may not — accounts are personal.

2. You must be 18 or older

Kindredly is for adults. You must be at least 18 years old to create an account or use the app. By using it, you confirm that you are. We do not knowingly allow anyone under 18 to use the service.

3. What Kindredly is

Kindredly is a private relationship guide for couples. You each keep your own private journal; the AI processes each journal separately and may turn useful signals into private reflections or gentle, non-revealing nudges. It also offers prompts, optional weekly goals, and light games. It is a tool for everyday connection, not a service that takes sides or makes decisions for you.

4. The privacy boundary between partners

The core promise: your partner never sees your words.Not a line, not a word. This is enforced at the database level, not just by policy. What your partner receives is translated, never forwarded — a gentle, non-leading nudge containing none of your actual words. The single exception is a highlight you deliberately choose to share; only then does one specific line cross, clearly and consensually. Full detail lives in our Privacy Policy.

5. Partner linking is mutual

You can start on your own and invite a partner later. Linking two accounts requires both people to opt in — it is never one-sided — and either of you can unlink at any time. You agree to invite only people who have consented to connect with you.

6. Safety, and the limits of what we do

Some things are too serious for an app to turn into a nudge. When an entry suggests self-harm, abuse, violence, a substance crisis, or betrayal, Kindredly stops generating partner-facing nudges around it and instead shows you calm, relevant help — and you can keep writing privately. In these situations:

  • We never notify your partner of a red flag, and never turn what you wrote into pressure against you.
  • We are not a mandated reporter and we do not surveil users; we connect you to professional resources, localised where we can.
  • If a journal is used to manipulate or pressure the other person, we will not relay it — we steer that person toward their own reflection instead.
  • In immediate danger, call your local emergency number. Kindredly is not an emergency service and cannot summon help on your behalf.

7. Your content and your conduct

Your journal entries are yours. You keep all rights to what you write. You grant Kindredly only the limited, technical permission needed to store your content and run the AI translation that makes the app work — and that processing is server-side and never surfaces your raw words to your partner or to our staff by default.

You agree not to misuse the service: don't use it to harass, deceive, or coerce another person; don't attempt to access another user's entries; and don't try to break, probe, or overload the service or its safety systems.

8. The AI's guidance is just guidance

The prompts, nudges, goals and reflections Kindredly offers are suggestions, not instructions or professional advice. The app offers; you decide. You're responsible for your own choices and actions in your relationship. AI can be wrong or imperfect, and you should use your own judgement.

9. Plans, billing and cancellation

  • Free has no subscription fee and includes the core private journaling and prompt experience.
  • Solo is a paid, per-person subscription. Two eligible Solo subscribers can link their accounts while each keeps their own plan.
  • Together is a paid subscription for a linked pair — one plan covers both partners and unlocks the couple experience.
  • On iOS, subscriptions are sold and billed by the App Store through your Apple account, and managed or cancelled in your iOS settings; Apple's terms also apply to those purchases.
  • On the web, you pay by card or PayPal through our secure checkout. Either way it's the same single entitlement on your account.
  • Subscriptions renew until cancelled. You can cancel anytime; you keep access through the period you've paid for, after which paid features pause and the Free features remain available.
  • Refunds: subscribe through our website and you have 14 days from your first payment to ask for a full refund, no reason needed. Renewal payments are not refundable except where the law requires. App Store purchases are refunded by Apple, not by us. The full terms, including renewals and Together plans, are in our Refund Policy.

Prices shown in the app and on our pricing pagemay change; we'll give reasonable notice of changes that affect an active subscription.

10. Deleting your data and your account

Delete means delete. You can erase an individual entry (and its derived vectors), forget a remembered fact, or remove your whole account from the app and your web account. When you delete, we remove the underlying records — not a hidden soft-flag — though some minimal billing records may be retained where the law requires. See the Privacy Policy for specifics.

11. Ending or suspending access

You may stop using Kindredly and delete your account at any time. We may suspend or end access if these terms are seriously or repeatedly broken, if it's necessary to protect another user, or if we're required to by law — and where we reasonably can, we'll tell you why.

12. The service is provided “as is”

We work hard to make Kindredly reliable and kind, but to the extent the law allows, the service is provided “as is” without warranties of any kind, and we're not liable for indirect or consequential losses arising from its use. Nothing in these terms limits any rights you have that cannot lawfully be limited — including consumer-protection rights in your country.

13. Changes to these terms

We may update these terms as the product grows. If we make material changes, we'll update this page and the date above and let you know in-app where appropriate.

14. Contact

Questions about these terms? Email connect@getkindredly.comand we'll help.